Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us:

• Your name and contact details.
• Email address and phone number.
• Appointment and booking information.
• Pet details such as breed, age, vaccination status, and medical history.
• Payment information required to process transactions.
• Website usage information collected through cookies and analytics.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Provide grooming and veterinary services.
• Communicate appointment reminders and service updates.
• Process payments securely.
• Improve our services and customer experience.
• Respond to your enquiries and support requests.

3. Information Security

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss. While we strive to keep your information secure, no online transmission method is completely secure.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings if you prefer.

5. Third-Party Services

We may use trusted third-party providers for payment processing, analytics, appointment management, and website functionality. These providers only receive the information necessary to perform their services.

6. Data Sharing

We do not sell, rent, or trade your personal information. Your information will only be shared when required by law or when necessary to provide our services.

7. Your Rights

You have the right to request access to your personal information, request corrections, or ask us to delete your information where legally permitted.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.